Elena Marquez
Chief Executive Officer
Former reinsurance executive leading strategy, partnerships, and regulatory affairs.
Our team
Licensed professionals united by a commitment to ethical sales, fair underwriting, and member-first claims service.
James Whitfield
Chief Operating Officer
Oversees claims operations, vendor networks, and service level performance.
Priya Nandakumar
Chief Actuary
Designs pricing models and reserving practices with transparency reports to members.
Marcus Lee
Head of Member Advocacy
Leads the advocate team supporting enrollments, renewals, and complex claims.
Culture of expertise
Our employee base includes actuaries, FNOL specialists, fraud investigators, licensed producers, and UX researchers who test every enrollment screen for clarity. Continuous education credits are mandatory each year, and internal mentorship pairs new agents with senior advocates during their first ninety days.
We recruit from diverse professional backgrounds—including nursing, teaching, and veterans affairs—to ensure empathetic conversations during stressful claim events. Diversity committees inform product naming, translation priorities, and community grant selection.